Services

ArkStar Support Services utilizes a network of over 8,000 engineers nationwide to provide our clients with services ranging from standard next day on site response to 2407 with a 4 hour response. We support systems running on Windows 2000, Windows NT, Windows XP, and Macintosh OS X. (Even older systems too!)

Annual Hardware Agreements to include:

  • Help desk support 8:30 a.m.to 5:00 p.m. Mon – Fri
  • Next day on site parts and repair technician
  • Pre-configured hardware reducing system downtime
  • Top quality replacement parts
  • Remote system audits to determine configuration

Options available:

  • Service support upgrades up to 24 x 7 x 365 4-hour response
  • Time and material repairs

Features:

  • Annual Service Agreements
  • Labor Only
  • 29/7 Help Desk
  • Depot Repair Annual Unlimited Telephone and E-mail Operating System Support Agreements:
  • 1, 2, and 3-Year Agreements
  • 1-Hour Response Upgrade
  • 8 a.m. to 5 p.m., Monday – Friday
  • Unlimited Service Requests
  • 29/7 Coverage Option
  • Multiple & Single Server Agreements

One-time Support:

  • Per-Hour Response
  • Flat Rate Fee — Per Problem
  • 1-Hour Response

Hourly Support Packages:

  • 2 – 24-Hour Packages
  • 8 a.m. to 5 p.m., Monday – Friday
  • 29/7 Coverage Option
  • 1-Hour Response Upgrade

Feature Support:

  • Microsoft Windows 98, 20000, NT, XP and OS X
  • Unlimited Telephone Support
  • E-mail Support
  • Depot Repair
  • Remote System Audits
  • Web hosting and Development

Support Packages:

  • 9-Hour Response Time
  • 8-Hour Response Time
  • 12 – 48 Hour Response Time

OEM Support:

For OEM manufacturers of computer systems, it is important to have an outsourcing partner that can support your warranty program. This guarantees that your company resources can be focused on growing your business.

ArkStar, Inc. Support services works with OEM Manufacturers to offer warranty support on the systems they manufacture.